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STITCH DETAILS / COUNT: Stitch size for left leg are set for 2.5-3.5" high (max) - package includes free set up + digitizing for logos that have up to 10k stitches or less (max) - IF the design provided requires MORE than 10k stitches - the customer will be subject to the additional stitch count charges. IF the customer requests a refund due to the additional fee required, the customer will retain a $45.00 processing fee for the digitizing and mock up already completed - and the refund will be issued as a store credit.
^ if you are not sure if your logo consists of more than 10k stitches, we recommend that you email our office prior to placing the order and a team member can assist you. - At email: Contact@brandurname.com
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STITCH LOGO SUITABILITY: Please keep in mind that stitch is completed using solid thread colors. Logos with color mixtures/gradients, and shadows cannot transpire using embroidery stitch. Also, really small details do not work well for embroidery. Very small text and details do not work well with small embroidery stitch placements and outcomes will appear distorted. - With this being said, we are not liable for stitch outcomes completed using logos that are not best suited, and may make changes as deemed necessary. LESS IS MORE when it comes to embroidery designs.
^ if you are not sure if your logo is suitable for hat embroidery, we recommend that you email our office prior to placing the order and a team member can assist you. - At email: Contact@brandurname.com
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-PRODUCT COLOR / SIZE SUBSTITUTES: if the product color selected is out of stock, we will complete the order using the closest compatible color match. Same goes for sizes, if majority of your product sizes selected are in stock & one of the sizes are not, depending on the quantity, we will substitute the sizes that are out of stock with closest sizes in stock.
We recommend that you stick with Primary colors and sizes for best assurances OR sending an email to verify the shirt color and sizes desired are in stock, prior to placing your order- at email: contact@brandurname.com
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MOCK UPS: Any/ every package order placed will receive a mock up showing the product purchased. This is delivered by email within 1-4 business days AFTER the order is placed. Your order is NOT placed on the production calendar until this mock up is approved. Any delays in approving mock ups will result in delays in receiving your order as turnaround times do not begin until mock ups are approved to ensure the order is being completed to the expectations had.
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SPOILAGE RATE: we would like to think of ourselves as super human printers who never make mistakes, but sometimes they do happen or a garment is delivered to our facility with a hole in it. Due to this we retain the margin of error at 2-3%, which means in very rare occasion, you may receive your order with a shortage. If you need EXACT quantities, it may possibly add 3 days to your production time depending on the exact items stock availability. If some items are missing you will be credited for those items if they were confirmed to be missing from our quality check count prior to order being shipped. We wont bill you on something you did not receive.
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For more info regarding disclaimers, policies, or just information and pointers , please check out our "Help center" section on our website for full listings.
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